Community Mental Health Centers | dmh.mo.gov

Patients praise

• Helpful case management services
• Praise for individual staff members (e.g., specific counselors or nurse practitioners)

Common complaints

• Difficulty with appointment scheduling and cancellations
• Long wait times for initial assessments and ongoing services
• Communication issues, including difficulty reaching staff by phone and lack of notification for changes
• Perceived lack of therapist availability and over-reliance on medication management
• Inconsistency in assigned counselors or providers