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Duly Health and Care

Urgent Care • Joliet, IL

★★★★☆4.4/5296 reviews across 1 platform

Ratings by platform

  • Birdeye (Duly Health and Care): 4.4/5 (296 reviews)

What patients say

Patients praise

  • Knowledgeable and kind providers who take time to explain conditions
  • Efficient and friendly front-desk staff in many instances
  • Convenient walk-in access and flexible hours for urgent medical needs
  • Well-organized facilities and clean environments

Common complaints

  • Long wait times, even with appointments or after checking in online
  • Concerns regarding billing practices, including unexpected fees and collections issues
  • Inconsistent communication from staff, including unresponsiveness to phone calls or messages
  • Perceived unprofessionalism or lack of empathy from some medical staff members

In patients' words

"Tahir Jaffery in quick care was amazing! Honest, kind and responsive to my issues! ... I am so grateful!"

— Birdeye review for Duly Health and Care

"My experience with Physicians Immediate Care on Larkin in Joliet was awful starting the moment I was taken in the back. It was almost 2 hours of waiting ... The tests all had immediate results! They couldn't wrap their head around my medical history..."

— PissedConsumer review for Physicians Immediate Care

"Steer clear. Billed for physician services not performed ... They refuse to correct the error and then sent my account to collections."

— LocalityBiz review for Duly Health and Care

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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