Urology | Bassett Healthcare Network
Urology • Johnstown, NY
Ratings by platform
- WebMD (Dr. Nicholas Hellenthal): 5/5 (25)
- Vitals (Dr. John F. Raymond): 4.9/5 (9)
- U.S. News & World Report (Dr. John F. Raymond): 5/5 (14)
- Vitals (Dr. Nicholas J. Hellenthal): 4.6/5 (6)
- Healthgrades (Dr. Gennaro Falco): 4.5/5 (8)
What patients say
Patients praise
- Urology specialists generally receive high individual patient ratings
- Patients frequently praise urologists for their bedside manner, clarity in explaining conditions, and professionalism
- Strong satisfaction reported with surgical outcomes and team-based care among urology patients
Common complaints
- Reports of long wait times for appointments and in waiting rooms
- Concerns regarding staff communication, professionalism, and responsiveness
- Mixed reviews on hospital-wide patient experience ratings
- Occasional reports of perceived neglect or lack of follow-through in care
In patients' words
"Dr. Raymond is a superb surgeon and pleasant and professional to deal with. He performed surgery on me and I am fully satisfied with the results."
— Vitals patient review"He and his staff worked so well as a team in dealing with an emergency operation I had to have to remove kidney stones. He was excellent in the surgery and all of his team were very caring."
— Vitals patient review"Bassett does have some really awful practitioners but my new one - Dr. VanHouten is excellent. He wanted to hear everything I went through and worked with me to get the help I need."
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