Ballad Health Medical Associates Orthopedic Trauma Surgery
Orthopedics • Johnson City, TN
What patients say
Patients praise
- Strong surgical skills and successful trauma recovery outcomes
- Professionalism and knowledgeable bedside manner reported by many patients
- Effective explanation of treatment plans and options
- Accessibility and responsive staff in emergency or urgent situations
Common complaints
- Perceived dismissiveness or lack of focus on specific patient pain symptoms
- Long wait times for appointments and during office visits
- Concerns regarding administrative/billing processes and communication
- Perceived lack of personalized care or judgmental attitude in some instances
In patients' words
"Can't say enough good things about Dr. Ross Smith and his staff. Excellent care and communication. He and his team turned my trauma (Broken hip due to accident) into an eventual healing success and a positive experience."
— Vitals"He was running behind and my appt seemed rushed. He apologized but i was there for almost 2 hrs"
— WebMD"I had a higher expectation. I have trauma to my leg from the knee down. He only focused on the obvious MRI findings. I am still concerned about my leg."
— VitalsMore clinics in Johnson City
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