Behavioral Health & Counseling Clinic – Johnson City - Ballad Health
Mental Health Counseling • Johnson City, TN
Ratings by platform
- ABA Navigator (Ballad Health Medical Associates Behavioral Health Adult Outpatient Services): 3.2/5 (11 reviews)
- LocalityBiz (Ballad Health Medical Associates Counseling & Employee Assistance Program): not stated (not stated)
What patients say
Patients praise
- Reported wait/availability issues and staffing concerns were mentioned in negative reviews, but no clear, broad positive themes about the Johnson City behavioral health clinic ratings were provided in the sources.
- Ballad Health clinic pages describe services and crisis hotline resources (informational rather than review sentiment).
Common complaints
- Long appointment/wait times for medication management
- Not being added automatically to a cancellation list (per review)
- Lack of proper staffing / accepting too many new patients
- Customer service issues (e.g., receptionist tone described as fake)
- Difficulty accommodating transportation/limited mobility situations; dismissive treatment when late
- Feeling employees are cold-hearted; dissatisfaction with medication practices and pill count expectations
In patients' words
"“If your family needs help I WOULDN'T recommend this place.”"
— ABA Navigator review excerpt (Ballad Health Medical Associates Behavioral Health Adult Outpatient Services)"“The wait time for an appointment regarding medication is ridiculous…”"
— ABA Navigator review excerpt"“Made no allowances for something beyond our control. Horrible customer service. Avoid them.”"
— ABA Navigator / LocalityBiz review excerpt about an appointment delay and wheelchair/assistance needs"“Absolute worst place to go for mental health. The employees are all cold hearted.”"
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