Internal Medicine Johnson City - ETSU Health
Internal Medicine • Johnson City, TN
Ratings by platform
- Birdeye (aggregating Google reviews): 3.3 out of 5 stars (21 reviews)
What patients say
Patients praise
- Highly praised, attentive, and caring front-office staff
- Some providers are described as excellent, caring, and thorough
- Appreciation for the team-based approach to care
- Efficient and thoughtful administrative assistance with rescheduling and appointment coordination
Common complaints
- Difficulty with scheduling appointments or long wait times
- Communication issues regarding insurance acceptance
- Concerns about respectful patient-provider communication and perceived lack of empathy
- Frustration with misdirected appointments or administrative errors
In patients' words
"Would give 100 stars if it were an option. Everyone here is wonderful, from the students, nurses (especially Anna) and even the pharmacist Alex... She [the front desk staff] listens, engages, and makes you feel seen and heard and like you actually matter."
— LocalityBiz Review"After waiting many months to get in to see the doctor I was on her waiting list and they called me... After I had traveled an hour and a half to get to their facility up on walking in I had to go straight to the restroom... I was told that they did not accept my insurance."
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