Family Medicine Johnson City | ETSU Health

Patients praise

• Attentive, thorough, and kind care provided by physicians and medical staff
• Collaborative and patient-centered approach, particularly with doctors-in-training
• Staff recognized for being helpful in specific instances of rescheduling or care coordination
• Specialty services like acupuncture sometimes praised

Common complaints

• Complaints regarding unprofessional, rude, or incompetent front office and administrative staff
• Long wait times for both appointments and in-office visits
• Difficulties with appointment scheduling, communication, and referral issues
• Concerns about continuity of care and doctor retention
• Billing and insurance acceptance confusion