Behavioral Health Services
Behavioral Health • Johnson City, TN
Ratings by platform
- ABA Navigator (The Next Step Behavioral Health): 3.0/5 (13)
- ABA Navigator (Ballad Health Medical Associates Behavioral Health): 3.2/5 (11)
What patients say
Patients praise
- Some patients report positive interactions with specific, dedicated therapists
- Accessibility of services for those with state-funded coverage or specific local resources
- Convenience of on-site pharmacy services at certain locations
Common complaints
- Long wait times for appointments
- Staff turnover and inconsistent quality of care
- Unprofessional communication and lack of responsiveness to patient needs
- Concerns regarding billing practices and lack of price transparency
- Perceived lack of empathy or clinical professionalism from some providers
- Specific reports of negative experiences with assessments and clinical interactions
In patients' words
"The wait time for an appointment regarding medication is ridiculous and then NOT adding her to a cancellation list automatically baffles me. If your family needs help I WOULDN'T recommend this place."
— Ballad Health Medical Associates Behavioral Health Adult Outpatient Services reviewer"This interaction, along with all the faces made at my answers during the test, made for a highly embarrassing and uncomfortable time. ... Very unprofessional, very uncomfortable setting for such a high anxiety issue already. Do not recommend."
— Roth Neuropsychology & Behavioral Health Associates reviewer"The counseling services and level of care at this office are unmatched by any others in the area. The therapists at the Next Step are dedicated to supporting their clients and continuously go above and beyond!!"
— The Next Step Behavioral Health reviewerMore clinics in Johnson City
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