Lakeshore Orthopedics & Sports Medicine
Orthopaedic Surgery • Jamestown, NY
Ratings by platform
- UPMC Provider Site (Dr. Brian A. Mata): 4.9/5 (92 reviews)
- UPMC Provider Site (Dr. James E. Boniface): 4.8/5 (42 reviews)
- UPMC Provider Site (Chelsea E. Lanphere, PA-C): 4.8/5 (70 reviews)
- UPMC Provider Site (Drutika Patel, PA-C): 4.8/5 (29 reviews)
What patients say
Patients praise
- High levels of patient satisfaction with surgical outcomes and treatment efficacy
- Providers noted for being attentive, compassionate, and excellent listeners
- Clear and thorough explanations of medical conditions and options
- Professional and skilled medical staff
Common complaints
- Reports of feeling rushed during appointments
- Instances of poor communication regarding treatment plans and post-operative care
- Difficulty scheduling appointments and administrative issues with office staff
- Isolated complaints regarding perceived lack of professional sanitation or bedside manner
In patients' words
"Dr Mata has done both of my knee replacements and I couldn't be more pleased with him. He always takes the time to talk with me and answer any questions or offer suggestions."
— UPMC Provider Site (Dr. Brian A. Mata)"Chelsea is a wonderful Dr with a great sense of humor. Her humor helped with my fears. Explained any question I had which also helped with my fears."
— UPMC Provider Site (Chelsea E. Lanphere, PA-C)"Cant even schedule an appt. Receptionist said they pick and choose who and when they want to see patients."
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