Family Health Medical Services
Internal Medicine • Jamestown, NY
Ratings by platform
- Family Doctor Directories: 4.1/5 (93 reviews)
- Yelp/MapQuest: 1.0/5 (2 reviews)
What patients say
Patients praise
- thorough and attentive care from certain providers (e.g., Dr. Whitmore, Dr. Persia)
- friendly and professional staff members at specific locations (e.g., Allen St)
- effective use of patient portals for communication
- convenient in-office services like bloodwork and EKGs
Common complaints
- difficulty reaching office via telephone (long wait times)
- billing and payment concerns (e.g., denial of service for outstanding balances, issues with third-party paperwork fees)
- inconsistent patient experiences across different office locations
- perceived lack of advocacy or concern for patients in specific interactions
In patients' words
"Dr Whitmore really listens to what I say and gives me feedback! ... All of the staff are friendly, upbeat, courteous and helpful! I Love everything about this Sherman St office!"
— Patient review, LocalityBiz"Trying to book an appointment. Have been on hold for 9 min, 7min and 10 min consecutively on Thursday afternoon before I gave up."
— Patient review, Yelp/MapQuest"I am so disappointed in this establishment. ... They told me they can’t see me for an outstanding balance of $39. ... This is poor patient care."
— Patient review, LocalityBizMore clinics in Jamestown
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