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Hospital - Jacksonville, AR

Urgent CareJacksonville, AR

★★☆☆☆2.3/5260 reviews across 2 platforms

Ratings by platform

  • Birdeye (for North Metro Medical Center/Unity Health Jacksonville): 2.2 out of 5 stars (160 reviews)
  • Birdeye (for Unity Health Jacksonville): 2.4 out of 5 stars (100 reviews)

What patients say

Patients praise

  • Provides specific services such as a 24-bed behavioral health unit and outpatient imaging

Common complaints

  • Perceived staff incompetence and lack of compassion
  • Complaints regarding discharge procedures and premature discharge of patients
  • Concerns about billing practices and requirements for upfront payment for care
  • Dissatisfaction with emergency room service and communication

In patients' words

"The ER is crap... Patients should NOT be left with blown IV’s in their hands... Medical staff definitely SHOULD NOT be telling patients that they can’t be transferred to a better medical facility because THEY DON’T HAVE A CASE MANAGER/WORKER ON THEIR STAFF."

Birdeye Review

"My mother was PREMATURELY DISCHARGED TWICE... Please don't send your loved ones to North Metro."

Find Rehab Centers Review

"She was sent home on a Saturday and by Monday morning was worse and had to call an ambulance to take her to another hospital... It’s an absolute disgrace. They did nothing!"

Birdeye Review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 10, 2026 — sources: [1][2][3][4][5][6][7].

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