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Baptist Rheumatology

Rheumatology • Jacksonville, FL

★★★★★4.7/54,284 reviews across 2 platforms

Ratings by platform

  • Ratings.MD (General Baptist Rheumatology): 4.7/5 (4,259 reviews)
  • Birdeye (Baptist Rheumatology - Baptist South): 2.9/5 (25 reviews)

What patients say

Patients praise

  • Physicians are described as knowledgeable, thorough, compassionate, and attentive listeners
  • Many patients report successful diagnoses and effective treatment plans
  • Office environments are generally described as clean and professional
  • Staff members are often highlighted as friendly and helpful
  • Convenient locations and efficient check-in processes for some offices

Common complaints

  • Difficulties with office staff and administrative communication
  • Frustrations regarding appointment scheduling, including long wait times and automated systems
  • Concerns about doctor turnover and loss of experienced providers
  • Challenges with accessibility, such as parking or location changes for some patients

In patients' words

"Dr Goel is one of the best doctors that ever came across. She is kind she took her patience is engaged with a patient. I’ve been with her for 25 years and I can tell you she’s the best."

— Ratings.MD

"Had a issue with some labs and the lady at the desk called herself scolding me and basically saying since next appointment available was around April I'm not gonna be able to get prescription refilled... Dr Lee was a excellent doctor but her staff is terrible,terrible,terrible"

— Birdeye

"I love Dr. Thway. I have been to many Rheumatologists over the years and I have never met one so thorough and kind. She explains everything to me with patience and compassion."

— Ratings.MD

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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