Community Internal Medicine in Florida - Doctors
Internal Medicine • Jacksonville, FL
Ratings by platform
- Google Reviews (for Northeast Florida Internal Medicine): 4.8 out of 5 stars (based on 129 reviews) (129)
- Healthgrades (for Dr. Stephen Keim): 5.0 out of 5 stars (based on 71 reviews) (71)
- Vitals (for Dr. Elisa M. Sottile): 4.9 out of 5 stars (Not explicitly stated)
What patients say
Patients praise
- Physicians are frequently praised for their expertise, thoroughness, and unhurried consultation styles
- Patients appreciate doctors who listen carefully to concerns and communicate clearly
- Clinical staff and nursing teams are often described as kind, attentive, and helpful during visits
- Some practices are valued for their comprehensive, in-office diagnostic capabilities
Common complaints
- Administrative issues, including long wait times and difficulty reaching the office by phone
- Dissatisfaction with office staff, including reports of unprofessional or rude behavior
- Billing and financial concerns, specifically regarding unexpected or unrelated charges
- Inconsistent communication and challenges with provider continuity or scheduling
In patients' words
"His academic background with bedside manners is text book perfect. He cares goes the extra mile and knows his stuff."
— Patient review of Dr. Stephen Keim"Very unprofessional and made me feel like I was in high school again. I canceled my next appointment and will never be returning."
— Patient complaint regarding Northeast Florida Internal Medicine staff"WARNING: This is a CROOKED institution that 'creates' billables AFTER they see you. You'll be given a 'Good-Faith' estimate before you're seen and then BILLED MORE LATER — a total SCAM!"
— Patient complaint regarding UF Health billing practicesMore clinics in Jacksonville
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