Internal Medicine & Primary Care
Hospitalist Services • Jacksonville, NC
Ratings by platform
- Baptist Primary Care - Beaches Internal Medicine: 4.9 out of 5 (2,902 ratings, 1,653 comments)
- Baptist Primary Care - Southbank Plaza: Not explicitly stated numerical average, but high volume of positive feedback (4,777 ratings, 2,471 comments)
- Dr. Kara Teruya, MD: 5.0 out of 5 (1,794 verified ratings)
What patients say
Patients praise
- Physicians are frequently praised for being knowledgeable, attentive listeners, and thorough
- Patients appreciate when doctors spend adequate time to explain concerns rather than rushing
- Many offices are described as clean, professional, and well-organized, particularly larger systems like Baptist Primary Care
- Convenience of on-site services like lab work and responsive online patient portals
- Friendly, efficient, and welcoming support staff in top-rated practices
Common complaints
- Long wait times for appointments and office visits
- Difficulties in phone communication and reaching offices
- Reports of rude, dismissive, or unprofessional front-desk/office staff behavior
- Issues with billing processes and administrative follow-through
- Occasional reports of rushed appointments or poor bedside manner
In patients' words
"Laura Logan has been my provider for over 6 years. She is kind, knowledgeable, thorough you don’t feel rushed when you come in with an issue. Office staff is also amazing and attentive."
— Baptist Primary Care - Beaches Internal Medicine patient survey"The office staff is rude and do not truly care about your health... Dr. Vu in general is not personable, makes excuses for when they mess up and fail."
— Healthgrades review of Dr. Kristie Vu"I feel heard, understood, and well guided in my care plan. I am grateful Dr. Teruya is so gifted at her craft and cares about her patients."
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