SIU Medicine Center for Family Medicine
Family Medicine • Jacksonville, IL
What patients say
Patients praise
- Patients appreciate their individual doctors
- Designated as a Federally Qualified Health Center (FQHC) offering care regardless of ability to pay
- Patient-Centered Medical Home (PCMH) recognition
Common complaints
- Poor communication from administrative staff
- Issues with referral coordination and follow-through
- Billing errors
- Perceived rudeness of support staff
In patients' words
"Love my doctor - but the rest of the staff make almost every interaction difficult. They are often rude, uncommunicative, and like as not, a visit will be followed with a billing error."Source:{citations:,confidence:"
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