Cardiology | Springfield Clinic Medical Specialties
Cardiovascular Disease • Jacksonville, IL
Ratings by platform
- Various platforms (e.g., Google): 4.7/5 average across 1,040 reviews (aggregated platforms) (1040)
- Healthgrades (for specific cardiology provider): 4.6/5 (10)
- WebMD (for specific cardiology provider): 3.5/5 (11)
What patients say
Patients praise
- Staff and clinicians described as kind, professional, and thorough in patient interactions
- Doctors praised for taking the time to explain diagnoses, test results, and treatment plans clearly
- Efficient appointment scheduling and accessible care reported by many patients
- Positive appreciation for clear communication regarding recovery and next steps
Common complaints
- Concerns regarding bedside manner and perceived rudeness from some providers
- Reports of not feeling heard or taken seriously by certain specialists
- Specific complaints about administrative and billing issues (e.g., insurance coverage disputes)
- Occasional reports of disorganized or confusing check-in and laboratory processes
In patients' words
"Dr. Norton and his nurse Amy is the best! I can contact them on follow my health and they get right back with anything I ask them about! They are nice and caring people which is what we need more of!"
— LocalityBiz review of Springfield Clinic Jacksonville"The worst cardiologist! ... The most arrogant doctor I have ever met. Anyone that sees him should be very cautious."
— Healthgrades review of a Springfield Clinic cardiologist"He does not take patients seriously."
— WebMD review of a Springfield Clinic cardiologist"It's nice that the doctor can explain things to me in terms I understand and make it easy to learn about your condition answering all your questions along the way plus some you may not even have thought of!!"
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