CarolinaEast Physicians – 4275 Western Blvd, Jacksonville
Cardiology • Jacksonville, NC
Ratings by platform
- Birdeye (Aggregate): 4.0 out of 5 stars (43 reviews)
- Official CarolinaEast Physicians Provider Page: 4.9 out of 5 stars (based on 448 ratings) (90 comments (for Dr. Cyril Abrams))
- Official CarolinaEast Physicians Provider Page: 4.9 out of 5 stars (based on 248 ratings) (61 comments (for Dr. Olan Kemp))
What patients say
Patients praise
- Compassionate and attentive care from specific providers
- Professional and knowledgeable medical staff
- High individual provider ratings on official practice websites
Common complaints
- Poor bedside manner
- Rude and unhelpful administrative/phone staff
- Difficulties scheduling or obtaining timely appointments
- Inconsistent communication with patients
In patients' words
"Dr. Thoma at CarolinaEast Physicians is absolutely phenomenal! She listens to every need and every concern you have with genuine compassion. I’ve never felt rushed or dismissed."
— Birdeye Review"I called three times... Lady on the phone is so rude and unhelpful. It’s almost like they don’t want to do their job."
— Birdeye Review (Note: applies to broader ENT/Urology group)"Do NOT see Amanda if you want to be seen as a human being. She has horrible bedside manner and does not seem interested in the root causes for her patients."
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