About Behavioral Health

Patients praise

• Professionalism and compassion from certain clinical staff and social workers
• Helpfulness of specific programs for stabilization or mental health support
• Effective communication from select providers or teams
• Positive experiences with structured care and personalized treatment plans in some instances

Common complaints

• Reports of unorganized scheduling and long wait times
• Staff unprofessionalism, rudeness, or lack of empathy
• Inconsistent communication and difficulty reaching providers/therapists
• Dissatisfaction with medication management (e.g., over-medicating, medication errors, or difficulty obtaining refills)
• High staff turnover leading to fragmented continuity of care
• General facilities concerns (e.g., cold showers, poor aesthetics)