Overlake Clinics - Issaquah Urgent Care

Patients praise

• Convenient location and access to evening/weekend hours
• Efficient check-in processes for some patients
• Helpful and professional interactions with certain front desk staff and providers
• Some patients appreciate the thoroughness of care received during specific visits

Common complaints

• Concerns regarding medical competence and diagnosis accuracy
• Reports of feeling rushed or poor communication from some staff
• Instances of administrative errors such as mislabeling patient samples
• Reports of rude behavior from specific support staff like X-ray technicians
• Occasional complaints about being overcharged or unnecessarily referred to the ER