Urgent Care Center | Calumet, Houghton & Ishpeming, MI
Emergency Services • Ishpeming, MI
Ratings by platform
- UP Medical Group (Internal Aggregate): 4.7 / 5 (186)
- UP Medical Group (Houghton): 4.8 / 5 (230)
- UP Medical Group (Calumet): 4.9 / 5 (425)
What patients say
Patients praise
- Accessibility and convenience of walk-in services for minor acute illnesses/injuries
- Favorable experiences with specific providers and professional care during hospital-related visits (e.g., OB/delivery, surgery recovery)
- Generally high satisfaction ratings for hospital facilities within the UP Health System network
- Appreciation for fast, prompt, and friendly service in some instances
Common complaints
- Reports of staff turning patients away or directing them to the ER for minor issues
- Concerns regarding the scope of care and inability to perform certain tests or address specific complaints (e.g., GI issues)
- Allegations of rude, unhelpful, or dismissive reception and medical staff communication
- Frustration over lack of reliable diagnostic support or follow-up treatment at the Express Care level
In patients' words
"More often than not when I go I’m told to 'just go to the ER.' I have a cold, I’m not dying; I should not be expected to pay $1,500 for a couple tests..."
— LocalityBiz (Review for Houghton Express Care)"Overall fast service, but absolutely fantastic with follow ups! Had to message them about prescription reaction and they were very diligent in getting back to me!"
— LocalityBiz (Review for Ishpeming Bell Express Care)"Don't waste your time with this facility and the incompetent staff. You'll simply be given the bare minimum of 'care'... You're going to be told to follow-up with a real doctor, because you won't see one at Calumet Express Care."
— LocalityBiz (Review for Calumet Express Care)More clinics in Ishpeming
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