Primary Care in Irving, TX | Baylor Scott & White Health
Primary Care • Irving, TX
Ratings by platform
- CMS HCAHPS (Hospital-wide): 3 out of 5 stars (751 surveys)
- Birdeye (Baylor Scott & White Family Medicine - Las Colinas): 4.9 stars (76 reviews)
- Birdeye (Baylor Scott & White Medical Center - Irving ER): 4.2 stars (1,662 reviews)
What patients say
Patients praise
- Many physicians receive high praise for professionalism, knowledge, and bedside manner
- General appreciation for clean hospital facilities
- Positive feedback on clinical outcomes and treatment accuracy
- High likelihood of recommendation for specific primary care providers
Common complaints
- Long wait times in emergency and clinical settings
- Concerns regarding billing practices and unexpected charges
- Inconsistent communication from administrative/call center staff
- Occasional reports of unprofessional or negligent staff interactions in hospital settings
In patients' words
"Would love to have seen Dr Moreira, but Baylor’s call center made it impossible to reschedule my appointment... Baylor cares more about money than providing good patient care."
— Healthgrades Review (Dr. Jennifer Moreira)"Their billing department on the other hand, is a total scam. I keep getting billed for some visits that I already payed and I got charged a copay fee on a annual check up which was fully covered by my insurance."
— MedicalRecords.com Review"My first visit to this clinic and EVERYBODY was courteous and professional. I definitely will continue to go see this team when the situation presents itself."
— Birdeye Review (Las Colinas Clinic)"This care provider is very skilled. As a result, I always leave annoyed by his missing bedside manner."
— Healthgrades Review (Dr. Jack Ireland)More clinics in Irving
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