Cancer Care | Baylor Scott & White Medical Center – Irving
Cancer Care • Irving, TX
Ratings by platform
- Momentary Labs (via CMS HCAHPS): 3 out of 5 stars (overall hospital rating) (751 patient surveys (CMS HCAHPS))
- Healthgrades: 75% of patients would recommend (10% higher than national average)
- Birdeye (Emergency Room specifically): 4.2 out of 5 stars (1,662 reviews)
What patients say
Patients praise
- Accredited cancer care services with specialized nurse navigators
- High cleanliness ratings
- Patients who felt cared for by medical staff
- Quiet hospital environment
- "High Performing" ratings for certain cancer procedures like colon cancer surgery
Common complaints
- Long emergency room wait times
- Concerns regarding staff responsiveness and communication
- Billing and insurance-related complaints
- Negative experiences with labor and delivery staff
In patients' words
"I was treated professionally and in a timely manner... Each and every one of the nurses, doctors, techs saw to my every need... Everyone was kind and caring."
— MedicalRecords.com review"What was supposed to be the happiest time of my life was ruined by this place. Nurses were rude, unprofessional and unhelpful."
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