Irvine Primary Care | Family Care Centers Medical Group
Primary Care • Irvine, CA
Ratings by platform
- Yelp: 93 reviews on Yelp (general sentiment leans negative) (93)
- RateMDs: 4.8/5.0 stars (provider-specific) (208)
- Trustpilot: 2.6/5.0 stars (4)
What patients say
Patients praise
- Highly regarded individual physicians and physician assistants (e.g., Dr. Bunten, Dr. Young, Dr. Goodfellow)
- Professional, compassionate, and attentive clinical care during appointments
- Convenient on-site services like lab and X-ray facilities
Common complaints
- Unfriendly, unhelpful, or incompetent front desk staff
- Long hold times on the phone
- Frustration with billing policies, particularly charges for questions during preventative exams
- Poor communication regarding prescriptions and lab services
In patients' words
"I must first start out to say that Dr. Young and Dr. Goodfellow are top notch doctors and I hate to write a bad review about their practice but the main problem is the front desk staff. They are unfriendly, unhelpful and borderline incompetent."
— Unilocal/Unidentified Reviewer"The Family Care Centers... is small clinic but they charge like a big hospital. On my last annual checkup, my bill jumped 100%... It appears their standard policy is to charge for any questions asked during the preventative checkup."
— Unilocal/Unidentified ReviewerMore clinics in Irvine
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