Primary Care - University of Iowa Health Care

Patients praise

• Many individual primary care physicians receive high patient satisfaction ratings (often 4.5+ out of 5 stars)
• Effective communication, kindness, and partnership in wellness noted by patients
• Institutional recognition of providers and clinics for excellence in patient experience and teamwork

Common complaints

• Reports of difficulty establishing new primary care due to provider shortages
• Occasional complaints regarding administrative policies, such as mask mandates and communication failures
• Concerns regarding perceived racial bias or lack of cultural sensitivity in specific clinical encounters