Hospitals and Clinics | Johnson County
Primary Care • Iowa City, IA
Ratings by platform
- CMS HCAHPS (referenced via Momentary Labs): 3 out of 5 stars (2,541 patient surveys)
- Birdeye (UI Health Care Medical Center Downtown): 3.4 out of 5 stars (180 reviews)
What patients say
Patients praise
- Competent clinical care for some patients
- Attentive and supportive nursing staff in specific instances
- Clear and helpful discharge information at some facilities
- Professional bedside manner reported by some reviewers
Common complaints
- Long wait times in emergency departments
- Issues with billing transparency and errors
- Inconsistent communication from nursing and medical staff
- Difficulty reaching clinics via phone
- Perceived lack of responsiveness to patient needs or pain management
In patients' words
"72% of patients would definitely recommend this hospital."
— Momentary Labs / CMS HCAHPS data"A pattern of inconsistent bedside care, long waits, and uneven responsiveness undermines confidence."
— Seniors.fyi reviews analysis"Staff doesn't respond quickly when patients need help."
— Hospitalstats.org patient ratings summaryMore clinics in Iowa City
Primary Care - University of Iowa Health Care
Patients praise: Many individual primary care physicians receive high patient satisfaction ratings (often 4.5+ out of 5 stars) · Effective communication, kindness, and partnership in wellness noted by patients.
Primary Care - UnityPoint Health
Patients praise: Compassionate care for end-of-life patients and families · Quality care during childbirth and positive staff interactions in some instances.
Infectious Disease | University of Iowa Health Care
Patients praise: High average provider star ratings, typically ranging from 4.7 to 4.9 out of 5 · Patients often report that doctors communicate well, listen to concerns, and explain treatments clearly.
Find Therapists and Psychologists in Iowa City, IA
Patients praise: compassionate and intuitive care · ability to listen and make patients feel heard.
Podiatry
Patients praise: Excellent bedside manner and compassion · Clear, thorough explanations of conditions and treatment plans.
Iowa City Eye Surgeons - Wolfe Eye Clinic
Patients praise: Successful cataract surgery outcomes with improved vision (e.g., reading without glasses) · Professional medical and surgical eye care services.
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