Indianola Family Medicine Clinic | The Iowa Clinic
Family Medicine • Indianola, IA
Ratings by platform
- Promallu (aggregated): 3.4/5 (31)
- Birdeye (Google): 5/5 (1)
What patients say
Patients praise
- Some physicians are attentive and listen to patient concerns
Common complaints
- Unprofessional front desk staff interactions
- Slow refill request processing
- Difficulty scheduling appointments
- Concerns regarding diagnostic accuracy
In patients' words
"Front desk though - needs addressed and needs to attend some basic customer service training. I don’t enjoy hearing “oh my god” as if they were trying to “whisper” that to the person next to them. Very unprofessional."
— Promallu User Review"Doctors are alright. I had one doctor who leaned more towards “water and exercise can cure everything” and another doctor who just listened to your concerns and understood where you were coming from. Which was nice."
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