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Missouri - Centerstone

Mental HealthIndependence, MO

★★☆☆☆2.1/5230 reviews across 3 platforms

Ratings by platform

  • Trustindex: 2.2 out of 5 stars (13 reviews)
  • Yelp (brand-wide): 1.8 out of 5 stars (93 reviews)
  • Alcoholism.org (referenced average for Independence location): 2.4 out of 5 stars (124 reviews)

What patients say

Patients praise

  • Offers comprehensive services including inpatient, outpatient, and MAT
  • Accredited (CARF) facility
  • Serves individuals with co-occurring mental health conditions

Common complaints

  • Difficulty reaching staff by phone or getting calls returned
  • Negligence or delays in medication management and pharmacy refills
  • High staff turnover impacting continuity of care
  • Redundant or unhelpful intake processes
  • Perception of being passed around or falling through the cracks of the system

In patients' words

"They will take your $ (insurance) but the services provided are sketchy and unhelpful at best at times, they will fail you in general, and you may fall through the cracks of its system."

LocalityBiz review of CMHS in Independence

"Absolutely negligent. Medical documentation was requested from them more then once for my husband and they refused to send it or was TOO LAZY to do it. Just absolutely unprofessional. 0/10 not recommended at all."

Trustindex review of Centerstone

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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