Missouri - Centerstone
Mental Health • Independence, MO
Ratings by platform
- Trustindex: 2.2/5 (13 reviews)
- Yelp (brand-wide): 1.8/5 (93 reviews)
- Alcoholism.org (referenced average for Independence location): 2.4/5 (124 reviews)
What patients say
Patients praise
- Offers comprehensive services including inpatient, outpatient, and MAT
- Accredited (CARF) facility
- Serves individuals with co-occurring mental health conditions
Common complaints
- Difficulty reaching staff by phone or getting calls returned
- High staff turnover impacting continuity of care
- Redundant or unhelpful intake processes
- Perception of being passed around or falling through the cracks of the system
In patients' words
"They will take your $ (insurance) but the services provided are sketchy and unhelpful at best at times, they will fail you in general, and you may fall through the cracks of its system."
— LocalityBiz review of CMHS in Independence"Absolutely negligent. Medical documentation was requested from them more then once for my husband and they refused to send it or was TOO LAZY to do it. Just absolutely unprofessional. 0/10 not recommended at all."
— Trustindex review of CenterstoneMore clinics in Independence
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