ArchWell Health
Geriatric Medicine • Independence, MO
What patients say
Patients praise
- Physicians are described as thorough, compassionate, and attentive listeners
- Convenient same-day appointment availability at some locations
- Clean and well-maintained waiting rooms and common areas
- Staff members are generally perceived as friendly
Common complaints
- Difficulty scheduling prompt follow-up appointments
- Inadequate facility accessibility for wheelchair users (specifically lab areas)
- Challenges in communication and timely follow-up regarding test results
- Lack of patient exposure to the primary physician (often seeing nurse practitioners only)
In patients' words
"It's not equipped for wheelchair bound patients, as myself. The lab area is a very small closet area, that I cannot even get my wheelchair into."
— Birdeye review for Dedicated Senior Medical Center"The receptionist offered me an appointment THREE (3) WEEKS later. The receptionist needs to be better trained in getting hospital follow up appointment priority!!!"
— Vitals review for CenterWell IndependenceMore clinics in Independence
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