The Grand Healthcare
Rehabilitation • Ilion, NY
Ratings by platform
- Centers for Medicare & Medicaid Services (CMS): 1 out of 5 stars (CMS overall rating) (Multiple complaint-based findings referenced in regulatory records)
What patients say
Patients praise
- some residents may receive attentive care for short-term rehabilitation
- occasional reports of successful hospitalization reduction in specific metrics
Common complaints
- low staffing levels and understaffing concerns
- reports of neglect including residents being left in soiled clothing or unattended
- hygiene and environmental concerns such as odors and lack of hot water
- insufficient communication regarding medical needs or hospitalizations
- safety issues including lack of bed rails and potential fall risks
- serious regulatory findings including citations for immediate jeopardy and actual harm to residents
In patients' words
"The facility is repeatedly described as understaffed, with nurses and aides who seem to care more about paychecks than residents."
— Seniors.fyi"Residents are left in soiled clothing and not bathed for hours. There are reports of residents being soaked in urine and left unattended."
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