Excelsior Orthopaedics
Podiatry • Ilion, NY
Ratings by platform
- Birdeye: 4.8/5 (181 reviews)
- Birdeye: 4.7/5 (5,167 reviews)
What patients say
Patients praise
- Compassionate and patient-centered care reported by many patients
- Effective surgical outcomes for injuries such as fractures and orthopedic procedures
- Professional and knowledgeable medical staff in many instances
- Convenient and informative communication via email and text messaging for some procedures
Common complaints
- Long wait times to speak with staff on the phone and schedule appointments
- Administrative errors, such as misdirected authorizations for imaging (e.g., MRIs)
- Reports of dismissive or unprofessional bedside manner by some providers
- Concerns regarding communication gaps between staff, providers, and patients
In patients' words
"Dr. Stoeckl has a wonderful bedside manner, sitting down and taking time to explain the procedure... His quiet assurance allayed any fears that I had..."
— Birdeye Review"The podiatrist took (along with insurance) 4 months to obtain MRI's on a 70 yr old patient AND then took another 13 days to provide the MRI results... Do NOT go here if you actually want thorough care and to heal."
— Yelp Review"I've been at patient since 2014 there. Dr. Reed ordered an MRI of my neck. They sent the authorization to the wrong place. 22 phone calls later they never fixed it... Worst experience of my life!"
— Yelp ReviewMore clinics in Ilion
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Patients praise: Painless or comfortable procedures · Professional and knowledgeable staff/doctors.
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