Kelsey-Seybold Clinic
OB-GYN • Houston, TX
What patients say
Patients praise
- Caring, kind bedside manner; not rushed and takes time to listen (e.g., Dr. Bellows, Dr. Baird, Dr. Montanez, Dr. Balat, OBGYN Medical Center Associates)
- Thorough explanations and responsiveness to questions/concerns
- Good staff interactions and communication in some reviews (front desk/nursing staff described as friendly/patient)
- Trust in physician and perceived high-quality care (including successful outcomes mentioned in reviews)
Common complaints
- Staff unorganization and poor communication causing extra waiting/time confusion (Dr. Hany Ahmed: waiting and unclear next steps)
- Some patients report being rushed or wanting more information/test-result follow-up timeliness (Dr. Held: session felt fast; test results not timely)
- Long wait times and office workflow problems (Women's Specialists: waited at least 2 hours; not sure from context but complaints about waits; Ob/Gyn of Houston: always late and never tell you)
- Poor bedside manner/customer service in negative reviews (e.g., “very rude,” defensive; talk to patients as if children)
- Practice-level complaints commonly cited across OBGYN/Urology include feeling rushed/unheard, difficulty booking/rescheduling/answers, long wait times, and no follow-up communication
In patients' words
"“Unorganized with no communication between staff… waited another 20-30 minutes… it took another 30 minutes after the appointment was completed just to tell us…” Provider was great; no complaints about the doctor or nursing staff."
— Zocdoc review excerpt for Dr. Hany Ahmed"“Dr. Held was attentive, informative and did not rush during the visit. … I have had Dr Held for many years now, her sparkle in her eyes and her caring voice…”"
— Healthgrades review excerpts for Dr. Barbara Held"“This office was hands down the best! … The staff was so patient and kind… I loved how she actually listened to all of my concerns…”"
— Zocdoc review excerpts for Dr. Marelli Montanez"“I was very timid and uncomfortable at first… The staff was so patient and kind and made the visit 10xs easier.”"
— Zocdoc review excerpt for Dr. Marelli Montanez"“One their always late and never tell you that they will be late. Second they are very rude…”"
— Birdeye review excerpt for Ob/Gyn of Houston"“We were very… with our physician… I don't think there was a single… that we didn't wait at least 2… our appointment was scheduled.”"
— Birdeye snippet for The Women’s Specialist of Houston at TCHMore clinics in Houston
Houston Methodist
Patients praise: Compassionate, thorough, and attentive bedside manner · Effective communication and willingness to explain procedures and treatment options.
Texas Orthopedic Hospital
Patients praise: Strong nurse and doctor communication · High patient recommendation rates.
Elite Dermatology & Plastic Surgery
Patients praise: Friendly and professional staff · Efficient, timely, and organized office operations.
Infectious Disease - Houston Methodist
Patients praise: High medical expertise and knowledge of specialists · Compassionate and empathetic bedside manner.
Houston Internal Medicine Associates PA
Patients praise: Professional and caring doctors · Thorough and detailed examinations.
The Joint Chiropractic
Patients praise: Convenience of walk-in model and extended hours (evenings and weekends) · High accessibility and ease of scheduling appointments when needed.
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