UP Health System
Occupational Therapy • Houghton, MI
Ratings by platform
- Momentary/CMS HCAHPS (UP Health System-Portage): 5/5 (299 reviews)
What patients say
Patients praise
- Highly rated specialized care, particularly in hospital-affiliated cardiac and physical rehabilitation programs
- Strong patient satisfaction scores regarding nurse and doctor communication in hospital settings
- Compassionate, personalized approach noted in outpatient physical therapy settings
- Facility cleanliness and modern, outcomes-based treatment plans reported at several high-performing locations
Common complaints
- Staffing shortages and high turnover rates in various regional facilities
- Complaints regarding lack of communication and responsiveness to patient needs
- Specific facilities documented as having histories of poor health inspections, quality measures, and safety issues
- Occasional reports of poor hygiene and facility cleanliness concerns in some nursing/rehabilitation centers
In patients' words
"This level of care, personalized instruction, and compassion is rare today given the pressure on medical providers to rush treatment plans and meet strict insurance requirements."
— Houghton Physical Therapy testimonialMore clinics in Houghton
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