Our Locations | UP Health System
Family Medicine • Houghton, MI
Ratings by platform
- Healthgrades: 80% Patient Experience Rating (not stated)
- US News & World Report: 93% recommend (willing to recommend patients to others) (not stated)
- Homefacts: Overall Hospital Rating: 75 (373 surveys / response rate shown)
- Momentary Labs (CMS HCAHPS): 5-star overall patient satisfaction; 80% would definitely recommend; 82% rate experience 9/10 (299 patient surveys (response rate 32%))
- MedicalRecords.com: 2.3 rating (35 reviews)
- Yelp (UP Health System - Portage / Hancock): 12 reviews (individual ratings not fully summarized in snippet) (12 reviews)
- Vital Reviews / practice page: No overall star rating shown in snippet (not stated)
What patients say
Patients praise
- High patient recommendation and satisfaction metrics on some survey-based ratings (e.g., willingness to recommend; nurse/doctor communication; cleanliness; timely help).
- Report of excellent care and nurses taking good care during a specific medical episode (preeclampsia case).
Common complaints
- Very low ratings and negative experiences reported on review aggregators (e.g., 2.3 rating; complaints about nursing privacy/compassion and other care issues).
- Complaints about urgent/express care experiences including being told to go to the ER, rude receptionist, not treating certain issues, and long/slow test turnaround.
In patients' words
"“I received excellent care when I had preeclampsia… the nurses took excellent care of me.”"
— MedicalRecords.com – Up Health System Portage"“Very unimpressed by the nursing staff… no consent… door wide open — not maintaining privacy at all.”"
— MedicalRecords.com – Up Health System Portage"“More often than not when I go I’m told to ‘just go to the ER.’… they simply do not want to.”"
— Localitybiz – UP Medical Group Portage | Express Care Houghton"“UP HEALTH SYSTEM PORTAGE – 5★… 80.0% of patients would definitely recommend… 82.0% rating their experience as a 9 or 10.”"
— Momentary Labs (CMS HCAHPS) – UP Health System Portage"“93% of patients at UP Health System-Portage are willing to recommend this hospital to others.”"
— US News – UP Health System-Portage in Hancock, MIMore clinics in Houghton
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Comparing your options?
Browse other Family Medicine clinics, or filter by state and specialty to compare patient ratings.