Holyoke Health Center
Primary Care • Holyoke, MA
Ratings by platform
- HelpConnectUsa: 3.9/5 (441 reviews)
- Indeed.com: 3.8/5 (51 reviews)
What patients say
Patients praise
- Appreciation for the diverse, grateful patient population by some staff
- Some positive experiences with in-person care interactions
- Provides accessible, low-cost services to the community
Common complaints
- Difficulty contacting the center via phone and long hold times
- Unprofessional or dismissive customer service interactions
- Long waiting lists for primary care appointments
- Concerns regarding administrative follow-up, referrals, and medical record handling
In patients' words
"Customer service is a joke. I was on hold for like 10 mins. someone answered and just said please hold before i can respond they put me on hold."
— Various online reviews"These people don’t take health serious. Was approved for therapy 8 months ago and have not been seen by anyone... this is ridiculous and unacceptable."
— Online customer feedbackMore clinics in Holyoke
MinuteClinic
Patients praise: Friendly and helpful staff at specific locations · Convenience for vaccinations and flu shots.
Holyoke Medical Center
Patients praise: Professional and caring medical staff, particularly specific oncologists like Dr. Robert E. Byrne · Effective patient navigation and support programs for cancer care.
Holyoke Family Dental
Patients praise: professional and friendly office staff · calm and welcoming atmosphere for anxious patients.
Kidney Associates
Patients praise: Highly competent and caring physician care, particularly regarding Dr. Shaji Daniel · Thorough and clear explanation of medical conditions and treatments.
Pediatric Cardiology in Holyoke, MA - Primary Care | Physicians
Patients praise: Excellent bedside manner and rapport with children · Thorough and compassionate patient care.
Hariharan Subramanian, MD
Patients praise: Explains conditions and treatments well · Answers medical questions clearly.
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