Holyoke Health Center

Patients praise

• Appreciation for the diverse, grateful patient population by some staff
• Some positive experiences with in-person care interactions
• Provides accessible, low-cost services to the community

Common complaints

• Difficulty contacting the center via phone and long hold times
• Unprofessional or dismissive customer service interactions
• Long waiting lists for primary care appointments
• Concerns regarding administrative follow-up, referrals, and medical record handling