Pediatric Care - Holyoke Health
Pediatrics • Holyoke, MA
Ratings by platform
- US News & World Report: 2 out of 5 stars (pediatric focus) (14 reviews (specific to pediatricians))
- Yelp: Not specified/Low rating implied (46 reviews total for Holyoke Medical Center)
What patients say
Patients praise
- Positive experiences with individual pediatric doctors and clinicians
Common complaints
- Poor customer service and communication issues with administrative staff
- Long wait times for care, including in the emergency department
- Concerns regarding billing practices and refusal of care due to outstanding balances
- Professionalism issues regarding staff conduct and record-keeping
In patients' words
"We love the providers. We have never had a problem with the doctors or other clinicians. The problem is with some of the customer service staff... Lacking basic customer service."
— LocalityBiz (Holyoke Pediatric Associates)"The er is understaffed takes forever to be seen and the staff thinks its funny if you asl how long until your child is seen. Said could be another 8 hours..."
— Yelp (Holyoke Medical Center)"I was told, her chart is flagged and no appointments can be made until the $120 balance is paid. This should be illegal! You are turning down care to a child over a $120 balance."
— LocalityBiz (Holyoke Pediatric Associates)More clinics in Holyoke
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