Neurology Assoc of Western MA - Trinity Health Of New England
Neurology • Holyoke, MA
Ratings by platform
- InsiderPages: 4.0/5 (based on 2 reviews) (2 reviews (insiderpages))
- Yelp: 1.0/5 (1 review)
- Trinity Health Of New England (Dr. Mahatoo): 5/5 (113 ratings)
- Trinity Health Of New England (Dr. Isakov): 4.7/5 (133 ratings)
What patients say
Patients praise
- Some patients report positive, long-term relationships with specific providers
- Appreciation for doctors who take time to listen and answer questions
- Staff described as courteous by some patients
- High ratings for specific individual neurologists within the Trinity Health system via verified surveys
Common complaints
- Poor office staff interactions and responsiveness
- Long wait times for appointments
- Perceived lack of compassion or empathy from some providers
- Frustrations with billing and insurance charges
- Short, impersonal visits with providers focusing on computers rather than patients
In patients' words
"Worst office staff I have ever dealt with. They have added on extra charges that my insurance company said should not be there... doctor didn’t listen and didn’t help at all."
— A Better Place (Patient Review)"Literally 2 min visit with most of that with his head turned to the computer. Offered no info, NO COMPASSION, barley answered my questions and did so with minimal words."
— Vitals (Patient Review)"Dr. Isakov is very easy to talk to and answers all the questions we asked of him. We were very happy with the visit."
— Trinity Health Of New England (Verified Survey)"I found doctor Mohammad Hazratji to be very professional and curteous. The front desk staff was very helpful and friendly."
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