Neurology Assoc of Western MA
Neurology • Holyoke, MA
Ratings by platform
- InsiderPages: 4.0/5 (2 reviews)
- Yelp: 1.0/5 (1 review)
What patients say
Patients praise
- Some patients report positive, long-term relationships with specific providers
- Appreciation for doctors who take time to listen and answer questions
- Staff described as courteous by some patients
- High ratings for specific individual neurologists within the Trinity Health system via verified surveys
Common complaints
- Poor office staff interactions and responsiveness
- Long wait times for appointments
- Perceived lack of compassion or empathy from some providers
- Frustrations with billing and insurance charges
- Short, impersonal visits with providers focusing on computers rather than patients
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