Primary Care Doctor's Office in West Hollywood, CA - One Medical
Internal Medicine • Hollywood, CA
Ratings by platform
- Birdeye: 4.3 out of 5 stars (46 reviews)
What patients say
Patients praise
- Clean, modern, and non-sterile office environment
- Physicians noted as thorough and attentive during appointments
- Convenient appointment scheduling and location accessibility
- Positive experiences with specific medical staff members
Common complaints
- Difficulties with the billing department and insurance claims processing
- Long wait times to speak with customer service or schedule appointments
- Concerns regarding upsell practices and membership fee management
- Limited app functionality for non-premium members
- Experiences with staff turnover and perceived lack of loyalty to long-term patients
In patients' words
"I’ve had a horrible time with the billing department at One Medical... I’ve tried emailing and calling, but either the email isn’t returned or I’m told someone will call me back in 8 weeks(?!?)."
— Birdeye Review for West Hollywood location"It was explicitly stated that you cannot compose new messages to medical care providers in the app without paying extra... Just obviously and unmistakably shady business."
— Better Business Bureau (BBB) Complaint SummaryMore clinics in Hollywood
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