Primary Care Doctor's Office in West Hollywood, CA - One Medical
Family Medicine • Hollywood, CA
Ratings by platform
- Birdeye/Google (West Hollywood location): 4.3 out of 5 stars (46 reviews (across aggregate sources))
What patients say
Patients praise
- Some staff are described as professional, friendly, and good listeners
- Patients appreciate the clean and relaxing office environment
- Occasional reports of efficient, prompt service with no long wait times during visits
Common complaints
- Significant complaints regarding billing practices, including unexpected or high charges and difficulty resolving billing issues
- Difficulties with customer service, including long phone wait times and lack of accountability/communication from support staff
- Perceived decline in quality of service following corporate changes
- Complaints about appointment availability, including long lead times and high provider turnover
- Allegations of aggressive upselling of services
In patients' words
"I’ve had a horrible time with the billing department at One Medical. The worst part is that there seems to be nobody to talk to, I’m merely directed to “use the app”... I’ve tried emailing and calling, but either the email isn’t returned or I’m told someone will call me back in 8 weeks(?!?)."
— Birdeye Review"Got a bill for $949 to establish primary care. A five minute appointment cost $949!? Called customer service many times and they insisted that amount was reasonable. Honestly, the worst experience I have ever had."
— Trustpilot Review"They only try to upsell you and force you to pay for things you don't have to. The doctors at this location keep quitting."
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