Surgical Procedures - Hingham Animal Clinic
Surgery • Hingham, MA
Ratings by platform
- PetInsuranceReview (Google reviews aggregate): 4.7 out of 5 stars (168 reviews)
- TrustReviewers.com: 4.8 out of 5 stars (43 reviews)
What patients say
Patients praise
- Many long-term, loyal clients with positive experiences spanning decades
- Specific veterinarians praised for being knowledgeable, caring, and professional
- Helpful and friendly staff experiences reported by several patients
Common complaints
- Poor communication regarding surgical procedures and updates
- Unresponsive staff and difficulty with follow-up calls
- Customer service interactions perceived as rude or dismissive by some clients
- Complaints regarding overbooking and long wait times
In patients' words
"Love everyone at Hingham Animal Clinic wonderful care is always given to my past and present dogs. Dr. Sacks is the best we love you all"
— PetInsuranceReview (Google Reviews)"My dog needed a dental procedure and we dropped him off at 7:30 am and was told the doctor would call us as soon as the surgery was done... no one told us that the surgery would be in the afternoon and each time I called no one told me when it would be over... The customer service person told me I was rude and that calling five times was unnecessary."
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