Main Street Medical
Primary Care • Hilton Head Island, SC
Ratings by platform
- Official Clinic Testimonials Page: 4.99/5 (74 reviews)
- Birdeye: 4.8/5 (2,975 reviews)
- Yelp/MapQuest aggregate: 2.5/5 (45 reviews)
- Apple Maps: 2.6/5
What patients say
Patients praise
- many patients highly praise the medical providers (specifically Dr. Johnson, Dr. Gauby, and others) for being caring, intelligent, and good listeners
- convenience of the clinic for urgent care needs, with some patients using it as their primary care provider
- reports of efficient care and effective diagnosis for urgent injuries or illnesses
- some staff members are described as friendly and helpful by long-term patients
Common complaints
- reports of rude, unprofessional, or uncompassionate front desk staff and office management
- complaints regarding difficulty with appointment scheduling and long wait times
- issues with prescription management and communication failures
- reports of being dismissed or turned away near closing times
- negative feedback concerning billing or customer service processes
In patients' words
"Been with Main Street Medical for a number of years. Always liked Dr. Johnson but his front desk person is horrible to deal with, extremely rude and I am moving to another provider because of this one person."
— Healthgrades review regarding Dr. Joel Johnson"Love it here. Fell on this office by accident but I would never switch now. Use as my primary and as an urgent care. Humor, compassion, and it never takes 1/2 day for my appointments!"
— Birdeye review for Main Street Medical"Dr. Amber, Dr. Imbarrto, are great, they Take time, follow up it is refreshing. Yhe6 Front desk needs to be a little more compassionate..."
— Apple Maps review for Main Street MedicalMore clinics in Hilton Head Island
Novant Health Hilton Head Primary Care
Patients praise: Availability of comprehensive primary care services like annual physicals and chronic disease management · Professionalism of specific front-desk and clinical staff reported by some patients.
Alcohol & Drug Rehabs in Hilton Head Island, South Carolina
Patients praise: supportive, community-driven environment · compassionate and attentive staff members.
BriteLife Recovery
Patients praise: Compassionate and dedicated staff (frequently cited) · Positive life-changing treatment outcomes for many patients.
Related articles
Your clinic’s marketing team, powered by AI.On-brand ads, SEO, and social campaigns in one place.Generate your first clinic ad for free 
Get more revenue from the patients you already have.Voice and SMS that follow up until lapsed patients are back on the schedule.Book a Clincy call 
Your practice’s fractional recruiting team.Dental-only search, run end to end, with placements guaranteed for a year.Find your next hire Comparing your options?
Browse other Primary Care clinics, or filter by state and specialty to compare patient ratings.