Main Street Medical: Urgent Care and Family Practice: Hilton Head ...
Primary Care • Hilton Head Island, SC
Ratings by platform
- Official Clinic Testimonials Page: 4.99/5 stars (74 reviews)
- Birdeye: 4.8/5 stars (2,975 reviews)
- Yelp/MapQuest aggregate: 2.5/5 stars (45 reviews)
- Apple Maps: 2.6/5 stars
What patients say
Patients praise
- many patients highly praise the medical providers (specifically Dr. Johnson, Dr. Gauby, and others) for being caring, intelligent, and good listeners
- convenience of the clinic for urgent care needs, with some patients using it as their primary care provider
- reports of efficient care and effective diagnosis for urgent injuries or illnesses
- some staff members are described as friendly and helpful by long-term patients
Common complaints
- reports of rude, unprofessional, or uncompassionate front desk staff and office management
- complaints regarding difficulty with appointment scheduling and long wait times
- issues with prescription management and communication failures
- reports of being dismissed or turned away near closing times
- negative feedback concerning billing or customer service processes
In patients' words
"Been with Main Street Medical for a number of years. Always liked Dr. Johnson but his front desk person is horrible to deal with, extremely rude and I am moving to another provider because of this one person."
— Healthgrades review regarding Dr. Joel Johnson"Love it here. Fell on this office by accident but I would never switch now. Use as my primary and as an urgent care. Humor, compassion, and it never takes 1/2 day for my appointments!"
— Birdeye review for Main Street Medical"Dr. Amber, Dr. Imbarrto, are great, they Take time, follow up it is refreshing. Yhe6 Front desk needs to be a little more compassionate..."
— Apple Maps review for Main Street MedicalMore clinics in Hilton Head Island
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