Novant Health Internal Medicine

Patients praise

• Doctors and nurse practitioners are frequently described as thorough, compassionate, and excellent listeners
• Providers often take their time during appointments rather than rushing patients
• Strong patient-provider trust, particularly with long-term primary care physicians
• Staff at some practices are praised for being friendly, professional, and efficient

Common complaints

• Administrative and communication issues including difficulty getting through via phone and unresponsive staff
• Frustrations with paperwork, prescription refills, and medical equipment coordination
• Reports of rude or incompetent front desk staff at some locations
• Long wait times for appointments or lack of timely follow-up on results