Milton S. Hershey Medical Center - Penn State Health
Surgery • Hershey, PA
Ratings by platform
- Birdeye: 3.8 out of 5 stars (1,952 reviews)
- Healthgrades: 78% recommend (N/A)
- Better Business Bureau (BBB): Not rated (18 complaints)
- U.S. News & World Report: 91% recommend (N/A)
What patients say
Patients praise
- Professional and knowledgeable staff members reported in some instances
- General willingness of many patients to recommend the hospital to others
- Positive experiences with specific doctors and nursing staff
Common complaints
- Long wait times for appointments and in the emergency room
- Concerns regarding billing practices and confusing invoices
- Perceived lack of care or attention from some medical staff
- Dissatisfaction with responsiveness and communication
In patients' words
"Second visit & I’m Still sitting in the little room waiting for a Dr. over 1 hour and 20 min. After my appt time! Ridiculous. Nobody has checked or apologized."
— Birdeye"I have received a letter stating my bill went to credit collections without any previous notifications. The bill I did received had multiple amounts due in different pages a confusing to read."
— BBB"The nurses were pleasant and warm. The doctors made rounds timely and efficiently with no long wait and see."
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