Imaging and Radiology Locations | Penn State Health
Radiology • Hershey, PA
Ratings by platform
- Birdeye (for Penn State Health CT/MRI): 2.4 out of 5 stars (17 reviews)
- Location.com (for Imaging Services): 3.4 out of 5 stars (9 reviews)
- Birdeye (for Milton S. Hershey Medical Center): 3.8 out of 5 stars (1,952 reviews)
What patients say
Patients praise
- Some staff reported as friendly or nice despite systemic issues
- Occasional positive experiences with medical outcomes/surgeries for some patients
Common complaints
- Long wait times for appointments and procedures
- Perceived poor communication and lack of staff coordination (e.g., failure to check patient charts)
- Billing and collections issues, including confusing bills and unexpected fees
- Concerns about a profit-driven culture rather than patient-centered care
- Specific reported incidents of unprofessional staff behavior or lack of empathy
In patients' words
"I’ve had dozens of MRIs myself, and I have never experienced anything like this. Save yourself time and frustration and schedule elsewhere!"
— Birdeye (Patient review for CT/MRI)"Lets just say that if you can travel to another facility without it being life threatening by all means go somewhere else."
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