Ask Us Anything About… Addiction - Penn State Health News
Addiction Medicine • Hershey, PA
Ratings by platform
- Birdeye: 3.8 out of 5 stars (1,952 reviews)
- Better Business Bureau (BBB): Not explicitly rated, but noted with 18 complaints in 3 years (18 complaints reported)
What patients say
Patients praise
- pleasant and warm nursing staff
- timely and efficient physician rounds in some cases
- clear treatment plans provided to patients
Common complaints
- long wait times in emergency and outpatient settings
- billing and insurance confusion or dissatisfaction
- perceived lack of concern for patient health over financial gain
- difficulties with staff responsiveness
In patients' words
"I could go into great detail about the [removed] visit there Friday the 30th of January but these reviews get read by we the public and not anyone from Penn State Hershey. Lets just say that if you can travel to another facility without it being life threatening by all means go somewhere else."
— Better Business Bureau (BBB) review by Keith F"The nurses were pleasant and warm. The doctors made rounds timely and efficiently with no long wait and see. We knew the plan from the moment we got here..."
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