Quest Diagnostics
Laboratory Services • Hendersonville, TN
Ratings by platform
- ComplaintsBoard (Quest Diagnostics): 1.3/5 (492 reviews)
- Trustpilot (Quest Diagnostics) (1,413 reviews)
What patients say
Patients praise
- some individual staff members are professional, kind, or efficient
- convenience of location and access to services
Common complaints
- billing and invoicing disputes (unexpected charges, confusing invoices)
- poor customer service and difficulty reaching staff/getting help
- long wait times and logistical issues
- concerns about communication regarding test costs and procedures
- frustration with automated systems vs. human interaction
In patients' words
"The medical care was good, but the billing service is charging me more to my card on file after I already paid the $65 deductible and gave them my insurance."
— BBB Review for Fast Pace Health"Many people were dissatisfied with the service, citing issues with poor logistics, long wait times, and a general lack of regard for patient time."
— Trustpilot Review summary for Quest DiagnosticsMore clinics in Hendersonville
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