Henderson Family Care
Family Medicine • Henderson, KY
Ratings by platform
- Yelp: 2.1/5 stars (50 reviews)
- Birdeye: 3.9/5 stars (140 reviews)
What patients say
Patients praise
- Knowledgeable and caring providers (specific doctors/PAs mentioned)
- Staff described as attentive and friendly in some experiences
- Clean facilities
- Ease of access for some patients (e.g., minimal wait times, easy check-out)
Common complaints
- Long wait times
- Rude or incompetent front desk staff
- Difficulty scheduling appointments or getting timely follow-up responses
- Billing issues/confusion regarding insurance coverage and provider types
- Lack of perceived bedside manner or thoroughness during examinations
In patients' words
"Always at least 45 minutes behind..rude and incompetent front desk staff.. I will be changing doctors ASAP."
— Birdeye (Nevada Family Care & Wellness Center)"Ortega is simply the most warm, sincere and caring doctor I have ever had."
— Yelp (Nevada Family Care)"I had a great experience here with dr Tan. She really listens! Also waiting area is clean and staff is friendly."
— Birdeye (Nevada Family Care & Wellness Center)More clinics in Henderson
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