UrgentWay
Urgent Care • Hempstead, NY
Ratings by platform
- Birdeye / Google aggregate: 3.9/5 (360 reviews)
- Zocdoc: 4.05/5 (62 reviews)
- Yelp: 2.0/5 (28 reviews)
What patients say
Patients praise
- Some patients praise individual medical providers, such as Dr. Khan and Dr. Marlene, for professionalism and bedside manner
- Efficient service and minimal wait times noted by some visitors
- Clean and well-organized facility reported by some patients
- Helpful staff members mentioned by name for providing clear communication and assistance
Common complaints
- Reports of rude and unprofessional front desk staff
- Concerns regarding billing practices and administrative errors
- Long wait times or communication issues during time-sensitive tasks like travel testing
- Patient complaints about clinic communication and systemic issues like potential data security concerns
In patients' words
"Dr. KHAN and the entire staff at URGENTWAY are beyond amazing... I never feel rushed, and she always asks if I have any other questions."
— Birdeye user review"The black of Africa pregnant working the front desk is the rudest person I think I even met. She never smiles, she always turns patients way also she lies About the credit card machine is broken"
— Yelp/MapQuest user review"I went to UrgentWay and had to return because they input the wrong address. I could not access the certificate online. When I got the the airport, they had not written the date of the swabbing . I called the office at least nine times from the check-in desk at the airport, but no one answered."
— Birdeye user reviewMore clinics in Hempstead
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Tulip Physical Therapy
Patients praise: Personalized, one-on-one care compared to larger health groups · Knowledgeable, skilled, and professional staff.
Palisades Vein Center
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Dr. Caroline Novak
Patients praise: professional and knowledgeable staff · clear explanation of treatment plans.
Gastrointestinal Specialists of Long Island
Patients praise: Compassionate and professional doctors with excellent bedside manner · Thorough explanations of conditions and treatment plans.
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