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Hempstead Medical Group, New York: Home

Geriatric MedicineHempstead, NY

★★★★☆4.3/556 reviews across 2 platforms

Ratings by platform

  • Oak Street Health (Hempstead location): 4.33 out of 5 stars (based on 51 ratings) (51)
  • Healthgrades: 4.4 out of 5 stars (5 ratings (for Dr. Vilma Vas specifically))

What patients say

Patients praise

  • Highly professional and knowledgeable doctors (specifically Dr. Rupal Shah and Dr. Vilma Vas)
  • Compassionate, attentive, and understanding medical care
  • Doctors who take time to listen to patient concerns
  • Some reports of proactive follow-up and personal care

Common complaints

  • Poor office management and organizational issues
  • Long wait times
  • Reports of rude, dismissive, or unprofessional front-desk staff
  • Concerns regarding lack of respect for patients' time and health
  • Instances of poor communication, particularly over the phone

In patients' words

"Very poor experience – lack of respect and organization... I was not seen until almost 2:00 PM, and when I finally saw the doctor, she told me it was too late to perform the tests... Her response was dismissive and unempathetic."

LocalityBiz review

"Very caring and wise doctor. I recommend her to everyone!"

Healthgrades review for Dr. Vilma Vas

"Hempstead Medical Group is a highly recommended medical practice, particularly due to the exceptional care provided by its doctors."

BestProsInTown summary

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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