Benefis Health System
Spine Care • Helena, MT
Ratings by platform
- CMS HCAHPS (via third-party aggregators): 3/5 (352 reviews)
What patients say
Patients praise
- providers like Dr. Anthony Russo are noted for being informative and educational with patients
- comprehensive approach to spine care including both operative and non-operative treatments
- accessibility of specialized care in Helena, reducing the need for patients to travel out of state
Common complaints
- dissatisfaction with patient care communication and staff responsiveness
- complaints regarding administrative processes like online bill pay and patient referrals
- reports of negative experiences from some former employees and patients
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