Spine Care | Montana - Benefis Health System
Spine Care • Helena, MT
Ratings by platform
- CMS HCAHPS (via third-party aggregators): 3 out of 5 stars (overall hospital rating) (352 to 498 patient surveys (CMS HCAHPS data))
What patients say
Patients praise
- providers like Dr. Anthony Russo are noted for being informative and educational with patients
- comprehensive approach to spine care including both operative and non-operative treatments
- accessibility of specialized care in Helena, reducing the need for patients to travel out of state
Common complaints
- dissatisfaction with patient care communication and staff responsiveness
- complaints regarding administrative processes like online bill pay and patient referrals
- reports of negative experiences from some former employees and patients
In patients' words
"Patient education is important to Dr. Russo. He takes the time to tell his patients about their condition and the available options, whether it’s surgery or a non-operative treatment."
— Helena Independent Record (Advertiser Content from Benefis Hospitals)"It takes staff forever to answer call lights. With the exception of a few, the staff is awful!"
— MedicalRecords.com (User Review)More clinics in Helena
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