Montana's Leading OB/GYN and Women's Healthcare Services
Obstetrics and Gynecology (OB-GYN) • Helena, MT
Ratings by platform
- Healthgrades (Dr. Jessica Parson): 5.0/5.0 (based on 2 ratings) (2)
- Healthgrades (Dr. Alexis O'Leary): 2.2/5.0 (based on 4 ratings) (4)
- Birdeye (Helena OB/GYN, PC): N/A (196)
What patients say
Patients praise
- Compassionate and attentive care from specific providers like Dr. Frith and Dr. Parsons
- Professional and knowledgeable clinical staff in direct patient interactions
- Clear explanation of medical conditions and concerns by some physicians
- Positive overall patient satisfaction with specific doctors despite systemic office issues
Common complaints
- Difficult and unreliable appointment scheduling (frequent cancellations/rescheduling)
- Poor communication and lack of follow-up on lab results or appointments
- Unprofessional or unfriendly front office staff
- Complex or problematic billing processes
- Perceived lack of compassion or dismissiveness from certain individual providers
- Feeling of being rushed during appointments or being just a number due to being overbooked
In patients' words
"Scheduling might as well be random since you constantly have to reschedule and cancel and get moved around. All sorts of different doctors that you don't usually see. Also, they're billing system is horrible to work with."
— Birdeye review (Helena OB/GYN, PC)"Many patients praise Dr. Frith for her compassionate and attentive care, with reviews highlighting her willingness to listen and clearly explain medical concerns."
— Wheree review summary (Helena OB/GYN, PC)"The providers have always been so kind to me. However scheduling has been a nightmare and communication has been poor. ... I think Helena OBGYN is too small and has too few providers for the community it serves."
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